IT二线应用支持 6000-8000元

专业要求：

1.  英语、科技英语或计算机科学专业本科
Bachelor’s degree in English or computer science or related field.
2.  流利的中英文书写及口语能力
Excellent spoken and written skill in both English and Chinese.
3.   能使用不同的网络应用
Able to learn different web applications.
4.  良好的沟通能力和人际交往能力
Good communication and interpersonal skills

岗位要求：

1. 代表公司与客户通过电话或邮件等方式联系，负责高效的客户关系管理

Represent Volvo and communicate with customers via telephone or email, responsible for efficiently managing the relationship with these customers

2. 以专业有效的方式接收并处理应用软件的相关询问和问题

Receive, by phone or email, in a professional and efficient manner, functional questions and problems that come forth out of usage of several software packages

3.为相关问题寻找解决方案，通过一线或二线的支持或者其它恰当的反馈方式。向客户沟通合适的解决方案

Seek for a solution for these questions, on a first or a second level or follow appropriate escalation path. Provide or communicate the appropriate solution to the customer